The back-office of a banking network, made readable

LCL
Finance
Design system
2024

Forty thousand advisers, one screen, and two hundred and twelve fields shown at once.

01.The challenge

Prioritise without removing anything

A designer smiles at her screen, mug in hand

The tool worked. Nobody found it readable. We spent three weeks behind the advisers in the branch before proposing anything, then rebuilt the hierarchy of the screen rather than its decoration.

We rebuilt the hierarchy of the screen rather than its decoration: a type scale, explicit loading states, and documented components that five teams took over.

Group photo of the team gathered on benches

Two designers in conversation on a studio sofa

02.The product approach

Rebuild the hierarchy of the screen, not its decoration.

A Prysm round table, mic in hand, in front of the magazine poster

03.The method

Our approach: start from the gestures repeated a hundred times a day.

001.
A density that cannot be reduced
An adviser needs to see everything. We had to prioritise without taking anything off the screen.
002.
Twenty years of successive layers
Every change had added a block. None had ever been taken away.
003.
A tool used all day long
A change of habit badly introduced costs more in training than it gives back in comfort.

Le tableau de bord Altaprofits, patrimoine et contrats, sur un ordinateur portable dans une pièce aux murs crème et anthracite

Documented components and a weekly review with the five teams, until they no longer needed us. The tool is just as dense as before, and a routine client file now takes half the time.